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How do I check my balance over the phone?

Gift Card GrannyBalance check

To check your card balance you will need:

  • The 16-digit card number printed on the front of your Visa or Mastercard gift card

  • The 3-digit security code (CVV code) printed on the back of your card

Once you have your card information, follow these simple steps:

  1. Call the toll-free number 855-660-6847

  2. Press option #1 from the menu

  3. Enter in your 16-digit card number when prompted

  4. Enter in your 3-digit security code (CVV) when prompted